A location in Speako represents a physical place where your business operates and accepts bookings.

Understanding Locations

Each location is a separate entity with its own:

  • Operating hours — When you accept bookings
  • Staff or tables — Your booking resources
  • Bookings and customers — Reservations specific to this location
  • AI agent configuration — Customized greetings and personality
  • Phone number — A dedicated number for AI calls
  • Online booking page — A unique URL for customer bookings

Why Locations Matter

Locations allow you to:

Manage Multiple Venues

If you have more than one physical location, each operates independently:

  • "Happy Sushi Parramatta" and "Happy Sushi CBD" can have different hours
  • Each location has its own staff and booking calendar
  • Customers book at specific locations

Keep Data Organized

All bookings, customers, and conversations are tied to their location. This makes reporting and management cleaner.

Customize Each Venue

Every location can have unique:

  • Operating hours and holidays
  • AI agent personality and greetings
  • Services or table layouts
  • Contact information

What a Location Contains

Basic Information

  • Name — How this location is identified (e.g., "Downtown Clinic")
  • Timezone — Determines when hours apply and how times display
  • State/Region — Where the location is based

Contact Details

  • Email — For booking notifications
  • Phone — Your business contact number
  • Address — Physical location for customers
  • Website — Link to your website

Phone Numbers

  • AI Agent Phone — The number customers call to reach your AI
  • Fallback Phone — Where calls go if the AI is unavailable

Booking Configuration

  • Availability — Weekly hours and special dates
  • Resources — Tables (restaurants) or staff and services (service businesses)
  • Booking page — Your public booking URL

Single vs Multiple Locations

Single Location

Most businesses start with one location. This is created during your initial setup and contains everything you need.

Multiple Locations

Growing businesses can add more locations:

  • Each location operates independently
  • Switch between locations to manage them
  • See data for each location separately
  • Your plan determines how many locations you can have

Location and Your AI Agent

Each location gets its own AI agent that:

  • Knows the location's hours and availability
  • Handles calls for that specific venue
  • Can be customized with unique greetings
  • Has access to location-specific knowledge

Next Steps

  • Location Types: Restaurant vs Service-Based — Understand the two types
  • Creating a New Location — Add more locations to your account
  • Editing Location Details — Update your location information