Services may need updates over time—new descriptions, adjusted pricing, or changed durations. This article explains how to edit existing services.

Accessing Service Details

To edit a service:

  1. Navigate to Service Management
  2. Find the service in the list
  3. Click the edit icon on that service's row
  4. The service detail panel opens

The Service Detail Panel

The detail panel has tabs for different aspects:

  • Details — Name, duration, price, description, categories
  • Add-ons — Modifiers assigned to this service

Editing Basic Information

In the Details tab, you can edit:

Service Name

  1. Find the name field
  2. Edit the text
  3. Save your changes Choose names that are clear and customer-friendly.

Duration

  1. Find the duration field
  2. Enter the new duration in minutes
  3. Save changes

    💡 Important: Changing duration affects future bookings only. Existing bookings keep their original duration.

Price

  1. Find the price field
  2. Enter the new price
  3. Save changes Price changes apply to new bookings only.

Description

  1. Find the description field
  2. Update or add description text
  3. Save changes Use descriptions to explain what's included or what customers should expect.

Managing Categories

To change service categories:

  1. Find the categories section
  2. Remove unwanted categories
  3. Add new categories as needed
  4. Save changes A service can belong to multiple categories.

Editing Add-ons

Switch to the Add-ons tab to:

  • See currently assigned add-ons
  • Add new add-ons to this service
  • Remove add-ons from this service Add-ons themselves are edited separately in the main Add-ons section.

Saving Changes

Changes save:

  • When you click a save button
  • Or automatically as you edit (depending on the interface) Look for confirmation that changes were saved successfully.

When to Edit Services

Common reasons to edit:

  • Price changes — Updating rates
  • Duration adjustments — More or less time needed
  • Description updates — Adding or clarifying information
  • Category reorganization — Moving services to different categories
  • Name corrections — Fixing typos or improving clarity

Impact of Changes

On Existing Bookings

  • Already-booked appointments keep original details
  • Customers see what they booked, not the new values
  • Revenue reports may show mixed pricing

On New Bookings

  • All changes apply immediately
  • Customers see updated information
  • Your AI agent uses the new details

Best Practices

  1. Make changes intentionally — Don't edit unnecessarily
  2. Communicate significant changes — Let customers know about major updates
  3. Review periodically — Keep information current
  4. Document changes — Note when and why you made changes