Contacting Support
If you need help with your Speako account and can't find the answer in the Help Centre, here's how to reach the support team.
In-app help
The Speako dashboard includes a help button or chat icon (typically in the bottom corner of the screen). Use this to start a support conversation directly from the dashboard without needing to leave the page.
This is usually the fastest way to reach support — and it gives the support team immediate context about your account.
Help Centre
The Help Centre (where you're reading this) contains detailed guides for every part of the platform. Before contacting support, search the Help Centre for your question — many common issues have step-by-step articles.
If this article or any other in the Help Centre doesn't answer your question, use the contact options below.
What to include when contacting support
To get a faster, more accurate response, include:
- Your business name and email address associated with your Speako account.
- A description of the issue — what you expected to happen and what actually happened.
- Approximate time of the issue (especially for call-related problems — the support team can look up specific calls).
- Screenshots if the issue is visual (e.g. an error message on screen).
- Steps you've already tried — this avoids the support team suggesting things you've already done.
Response times
Speako aims to respond to support requests promptly. Response times may vary based on your plan tier and the complexity of the issue.
💡 Tip: For urgent issues (e.g. the AI has stopped answering calls completely), use the in-app chat for the fastest response. For less urgent queries, a detailed support request by email often gets a more thorough reply.
⚠️ Important: Speako support will never ask for your password. If someone claiming to be Speako support asks for your password, do not share it.