Submitting Feedback

Speako values customer feedback — it directly influences how the product evolves. Here's how to share your thoughts.

How to submit feedback

In-app feedback: Look for a feedback option in the dashboard (typically accessible from a help menu, your profile, or a feedback button). This lets you submit feedback directly from within the product.

Support channel: You can submit feedback through the same support contact method used for issues. Write "Feedback:" in the subject line or at the start of your message so the team can route it appropriately.

Types of feedback

Bug reports: If something isn't working correctly (a button doesn't respond, a page shows an error, the AI does something unexpected), that's a bug. Include as much detail as possible — what you were doing, what you expected, and what happened instead. Screenshots help.

Usability feedback: If something works but is confusing, takes too many steps, or could be clearer, this kind of feedback helps improve the user experience.

Feature requests: If you have an idea for something Speako doesn't currently do, share it. See Requesting a Feature for details.

General impressions: Positive or constructive observations about your experience are also welcome.

What happens with your feedback?

Feedback is reviewed by the Speako product team. While not all feedback can result in immediate changes, patterns in feedback (multiple users requesting the same thing, multiple reports of the same issue) directly inform the product roadmap.

You may not receive a response to every piece of general feedback, but bug reports and requests for specific features typically receive an acknowledgement.

💡 Tip: Specific, detailed feedback is more actionable than general feedback. Instead of "the booking thing is confusing," try "when I try to create a manual booking, the date selector closes before I can select a time — I have to open it twice." The more specific, the better the chance of a quick fix.