When bookings are made or changed, notifications keep everyone informed. This article explains how booking confirmations and notifications work.
Automatic Notifications
Speako sends notifications automatically when:
- A new booking is created
- A booking is modified
- A booking is cancelled Both customers and your team can receive these notifications.
Customer Notifications
Confirmation Email
When a customer books, they receive:
- Booking confirmation with reference number
- Date, time, and duration
- Location address and contact information
- Special requests confirmation
- Link to view or manage their booking
Modification Email
When a booking changes:
- Updated booking details
- What changed (new time, date, etc.)
- Confirmation of the modification
- Link to view updated booking
Cancellation Email
When a booking is cancelled:
- Cancellation confirmation
- Original booking details
- Contact information for questions
Team Notifications
New Booking Alert
Your team can receive:
- Notification of new bookings
- Customer details
- Booking specifics (time, party size/service)
- Quick access to booking details
Modification Alert
When bookings change:
- What was modified
- Original vs new details
- Who made the change
Cancellation Alert
When bookings are cancelled:
- Cancellation notice
- Original booking details
- Freed-up time slot information
Configuring Notifications
Team Member Settings
Each team member can control their notifications:
- Enable or disable booking emails
- Set in their profile or team settings
Fallback Email
If no team members are configured:
- Notifications go to a fallback email
- Ensures bookings aren't missed
- Configured in your settings
Real-Time Dashboard Updates
Beyond email notifications:
- Calendar updates — Bookings appear instantly
- Live sync — All team members see changes in real-time
- No page refresh needed — Updates stream automatically
When Notifications Are Sent
Best Practices
- Ensure team coverage — At least one person should receive booking emails
- Check spam folders — Confirm emails aren't being filtered
- Test the flow — Make a test booking to verify notifications work
- Keep customer emails — Required for confirmation delivery
Action Customer Email Team Email New booking ✓ Immediately ✓ Immediately Booking modified ✓ Immediately ✓ Immediately Booking cancelled ✓ Immediately ✓ Immediately