Each booking has detailed information you can view. This article explains how to access and understand booking details.
Accessing Booking Details
To view a booking's details:
- Find the booking in the calendar or list
- Click on the booking card
- The details panel or modal opens
- Full booking information is displayed
Booking Information
The details view shows:
Core Details
- Booking reference — Unique identifier
- Status — Confirmed, cancelled, etc.
- Date and time — When the booking is scheduled
- Duration — How long the booking lasts
Customer Information
- Name — Customer's name
- Phone — Contact number
- Email — Email address (if provided)
- Special requests — Notes from customer
Resource Information
For Restaurants:
Table assignment
Party size
Zone/section For Services:
Staff member assigned
Service type
Service duration
Timestamps
- Created at
- Last modified
- Status changes
Understanding Status
The booking status tells you:
Actions from Details
| Status | Meaning |
|---|---|
| Confirmed | Active, will happen |
| Cancelled | Won't happen |
| Modified | Changed (new version exists) |
| Completed | Finished successfully |
| Seated | Customer arrived (restaurants) |
From the details view, you can:
- Edit — Modify the booking
- Cancel — Cancel the reservation
- Complete — Mark as done
- Contact — Reach the customer
Notes and History
Details may also show:
- Internal notes from staff
- Modification history
- Customer communication
- Previous bookings by same customer
Customer View
Customers can also view their booking:
- Via link in confirmation email
- Shows similar details
- Can modify or cancel from there
Closing the Details
To close the details view:
- Click the X or close button
- Click outside the panel
- Press Escape key (in some interfaces)