Your team can receive emails when bookings are made or changed. This article explains merchant booking notifications.
When Your Team Gets Emails
Team notifications are sent for:
- New bookings — Alert when reservations are made
- Modified bookings — When customers change details
- Cancelled bookings — When cancellations occur
New Booking Notifications
When a booking is created, the email shows:
- Customer name and contact
- Booking date and time
- Party size or service details
- Any special requests
- Quick link to view in dashboard This helps your team prepare and stay informed.
Modification Notifications
When bookings change:
- Shows what was modified
- Original vs new details
- Who made the change (if tracked)
- Updated booking information
Cancellation Notifications
When bookings are cancelled:
- Confirms the cancellation
- Shows freed-up time slot
- Customer details for follow-up
- Reason if provided
Who Receives Notifications
Notifications go to team members who:
- Have opted into booking emails
- Are configured as recipients
- Have valid email addresses set See "Configuring Notification Recipients" for setup.
Fallback Email
If no team members are configured:
- Notifications go to a fallback email
- Ensures bookings aren't missed
- Configured in your business settings
Email Contents
Merchant notifications include:
Booking Summary
- Date, time, duration
- Customer info
- Resource (table/staff)
- Special notes
Quick Actions
- Link to view booking
- Access to dashboard
- Customer contact info
Real-Time vs Email
In addition to emails:
- Dashboard updates in real-time
- Calendar shows new bookings immediately
- Emails provide offline notification Both systems work together.
Managing Notification Volume
High-booking-volume businesses may want to:
- Limit recipients
- Use dashboard as primary
- Configure specific team members only
Best Practices
- Configure at least one recipient — Don't miss bookings
- Check regularly — Review notifications daily
- Use dashboard too — Real-time is faster than email
- Balance recipients — Not everyone needs every email