When bookings change, notifications keep everyone informed. This article explains modification alerts.
When Modification Alerts Are Sent
Alerts go out when:
- Customer changes booking time
- Party size is updated
- Service or staff is changed
- Date is modified
- Any significant booking detail changes
Who Receives Alerts
Customer
- Email with updated details
- Confirmation of the change
- New booking information
- Link to view updated booking
Team
- Alert about the modification
- What changed (before/after)
- Updated booking details
- Quick access to the booking
Alert Contents
Modification emails include:
What Changed
Clear indication of:
- Previous date/time → New date/time
- Previous details → Updated details
- Who made the change
Updated Booking
- New complete booking details
- Reference number
- Customer information
- Resource assignment
Action Links
- View booking in dashboard
- Contact customer if needed
Real-Time Dashboard Updates
In addition to emails:
- Calendar updates immediately
- Booking moves to new time
- Old slot becomes available
- No refresh needed
Modification Sources
Changes can come from:
Customer-Initiated
Customer uses their booking link to:
- Change date or time
- Update party size
- Modify preferences
Staff-Initiated
Team member edits booking:
- Through dashboard
- Via booking details
- To accommodate requests Both trigger notifications.
Tracking Modifications
The system tracks:
- Original booking (marked as "modified")
- New booking version
- When change was made
- Who made the change This creates a modification history.
Multiple Modifications
If a booking is changed multiple times:
- Each change sends notification
- Latest details always reflected
- History preserved in system
Alert Timing
Notifications are sent immediately:
- Right after modification saved
- Both parties notified at once
- Dashboard updates in real-time
Best Practices
- Review modifications — Check what changed
- Confirm with customer — Verify changes are correct
- Update preparations — Adjust based on new details
- Document changes — Note significant modifications
Reducing Alert Noise
If getting too many alerts:
- Review who receives notifications
- Use dashboard as primary monitor
- Adjust team notification settings