Control who receives booking notifications on your team. This article explains how to configure notification recipients.

Who Can Receive Notifications

Team members with:

  • Active account access
  • Booking notification preference enabled
  • Valid email address

Enabling Notifications for Team Members

Each team member controls their own preferences:

  1. Team member accesses their profile
  2. Finds notification settings
  3. Enables Receive Booking Emails
  4. Saves the setting

Viewing Current Recipients

To see who receives notifications:

  1. Go to Settings
  2. Navigate to Team or Notifications
  3. Review who has booking emails enabled

Adding Recipients

To have someone receive notifications:

  1. They must be a team member
  2. They enable booking notifications in their profile
  3. Their email is automatically included

Removing Recipients

To stop someone receiving notifications:

  1. They disable booking notifications in profile
  2. Or they are removed from the team
  3. Emails stop going to them

Fallback Email

If no team members are configured:

  • System uses a fallback email address
  • Ensures bookings are never missed
  • Configured in business settings

Setting Fallback Email

  1. Go to business settings
  2. Find notification or email settings
  3. Set the fallback email address
  4. Save changes

Multiple Recipients

Multiple team members can receive emails:

  • All configured members get each notification
  • Useful for shared responsibility
  • Everyone stays informed

Small Teams

  • Have 1-2 people receive emails
  • Ensures coverage without overload

Larger Teams

  • Managers/leads receive notifications
  • Not everyone needs every email
  • Dashboard for real-time updates

Notification Types

Recipients get emails for:

Event Notification
New booking ✓ Alert sent
Modified booking ✓ Alert sent
Cancelled booking ✓ Alert sent

All events go to configured recipients.

Troubleshooting

No Emails Being Received

  1. Check if anyone has notifications enabled
  2. Verify email addresses are correct
  3. Check spam folders
  4. Confirm fallback email is set

Too Many Emails

  1. Reduce number of recipients
  2. Use dashboard for real-time monitoring
  3. Have specific person handle booking emails

Best Practices

  1. Always have a recipient — Never miss bookings
  2. Set fallback — Backup for coverage gaps
  3. Review periodically — Update as team changes
  4. Balance coverage — Not too many, not too few