Customers receive email confirmations when they make bookings. This article explains what these emails contain and how they work.
When Customers Receive Emails
Customers get emails when:
- New booking created — Confirmation of their reservation
- Booking modified — Updated details when changes are made
- Booking cancelled — Confirmation of cancellation
Confirmation Email Contents
A new booking confirmation includes:
Booking Details
- Date and time of reservation
- Duration
- Party size (restaurants) or service (services)
- Booking reference number
Location Information
- Business name
- Address
- Phone number
- Any arrival instructions
Customer Details
- Their name
- Their contact information
- Any special requests submitted
Management Link
- Link to view their booking
- Option to modify if allowed
- Option to cancel if allowed
Modification Emails
When a booking is changed:
- Shows updated booking details
- Highlights what changed
- New date/time if applicable
- Updated confirmation
Cancellation Emails
When a booking is cancelled:
- Confirms the cancellation
- Shows original booking details
- Provides contact information
- May suggest rebooking
Email Requirements
For customers to receive emails:
- Email must be provided — Required during booking
- Valid email format — Must be correctly formatted
- Not blocked — Not in spam/blocked lists
Viewing Booking Link
The email includes a link to:
- View booking details online
- Check status
- Access modification options
- Cancel if needed This link uses a secure token for access.
Email Timing
Emails are sent immediately:
- Right after booking creation
- Immediately after modifications
- As soon as cancellation is processed Delays may occur due to email delivery.
If Emails Don't Arrive
Common causes:
Incorrect email address entered
Email went to spam folder
Email service delays
Typo in address Solutions:
Check spam/junk folders
Verify email address
Customer can view booking via the link
Best Practices
- Always collect email — Required for confirmations
- Verify spelling — Typos prevent delivery
- Advise customers — Tell them to check spam if missing
- Include phone backup — Confirmation texts as alternative