Tracking booking outcomes helps measure your business performance. This article explains how to mark bookings as completed or no-show.

Why Track Booking Outcomes

Marking booking status helps you:

  • Know which reservations were fulfilled
  • Track no-show patterns
  • Measure service completion
  • Generate accurate reports
  • Understand customer behavior

Marking a Booking Complete

When a customer has been served:

  1. Find the booking in the calendar
  2. Open the booking details
  3. Click Mark Complete or similar
  4. Status changes to "Completed"

For Restaurants

Restaurant bookings may have additional status:

Customer Seated

When guests arrive:

  1. Find the booking
  2. Click Customer Seated or similar
  3. Status updates to show arrival
  4. Helps track table turnover

Service Complete

When guests leave:

  1. Mark the booking as completed
  2. Table shows as available
  3. History is recorded

For Service Businesses

Service appointments track:

In Progress

When service starts:

  • May auto-update based on time
  • Can manually mark "In Progress"

Completed

When service finishes:

  1. Mark as complete
  2. Staff availability updates
  3. Service history recorded

Marking No-Shows

When customers don't arrive:

  1. Wait reasonable time after booking
  2. Find the booking
  3. Mark as No-Show
  4. Record is kept for patterns

No-Show Tracking

Tracking no-shows helps:

  • Identify repeat offenders
  • Adjust overbooking strategy
  • Understand cancellation patterns
  • Make informed policy decisions

Status Progression

Typical booking flow:

Confirmed → Seated (restaurants) → Completed
Confirmed → In Progress (services) → Completed
Confirmed → No-Show (if customer doesn't arrive)

Automatic vs Manual

Some status changes may be automatic:

  • Based on time passing

  • System marks as "past" after end time

  • Manual completion still recommended Others require manual action:

  • No-show determination

  • Explicit completion

  • Service status changes

Viewing Completed Bookings

To see completed bookings:

  • Filter by "Completed" status
  • View in list view for history
  • Check reports for summaries

Best Practices

  1. Mark promptly — Update status as events happen
  2. Track no-shows — Important for business insights
  3. Be accurate — Don't mark complete until actually done
  4. Review patterns — Use data to improve operations