Merchant booking notification emails help your team know when bookings are created, modified, or cancelled.
Speako sends merchant emails after booking actions using booking details such as location name, booking reference, customer name, customer phone, date, time, and the relevant restaurant or service resource.
Merchant email events
Speako includes merchant email templates for:
- new booking confirmation
- booking modification confirmation
- booking cancellation notification
Modification emails can include original booking details as well as the updated booking details.
Who receives merchant emails
Merchant emails are sent to team members in your workspace who have the booking email option turned on. Speako uses their account email addresses.
If no team member is opted in, booking notification emails may not reach anyone. To avoid gaps, make sure the right team members have booking email notifications enabled.
💡 Note: If your team is not receiving booking emails, check team notification settings before assuming booking creation failed.
What the email can include
Depending on the booking type, merchant emails can include:
- location name
- booking reference
- customer name and phone
- booking date and start/end time
- party size for restaurants
- table or venue unit details for restaurants
- staff and service details for service appointments
- original booking details for modifications
Merchant emails and customer emails are separate
Merchant emails are not the same as customer notifications. A team member can receive a merchant notification even when the customer notification option is off, and customer email delivery depends on customer contact details.
Troubleshooting
If emails are missing, check:
- whether team members are opted in to receive booking emails
- whether their primary email addresses are valid
- whether the booking action completed successfully
- whether email delivery services are configured and healthy
What not to assume
A missing merchant email does not always mean the booking failed. The booking can be saved even if a later notification attempt fails or no valid recipient is available.
When investigating, first confirm the booking exists in the calendar with the expected status and booking reference. Then investigate recipient setup and delivery.