Each AI conversation is marked with an outcome to help you track performance.
Understanding Outcomes
Every call receives one of two outcomes:
Successful
The call completed as expected:
- Customer's needs were addressed
- No technical issues occurred
- Conversation reached a natural end
Failed
The call didn't complete successfully:
- Call disconnected unexpectedly
- Technical issues occurred
- Conversation couldn't be completed
Where Outcomes Appear
Conversations Table
- Green "Success" badge for successful calls
- Yellow "Failed" badge for failed calls
Conversation Details
- Status shown in Overview tab
- Included in Client Data tab
Dashboard Tabs
- Filter by "Successful" or "Failed" tabs
- Quick view of each outcome type
Using Outcome Data
Track outcomes to:
Monitor Quality
- High success rate indicates good performance
- Failed calls highlight areas for attention
Identify Issues
- Patterns in failed calls reveal problems
- Location-specific issues become visible
Improve Service
- Review failed calls for improvement opportunities
- Ensure AI handles edge cases properly
What Affects Outcomes
Calls may fail due to:
- Customer hanging up quickly
- Technical connectivity issues
- Unusual requests AI couldn't handle
- Background noise or audio problems