Review any AI phone conversation in detail to understand what happened during the call.
Opening a Conversation
- Navigate to the Dashboard
- Find the conversation in the table
- Click the View button A detailed panel opens with three tabs:
Overview Tab
Provides a quick summary of the conversation:
- Summary: AI-generated description of what happened
- Call Status: Success or failure indicator
- User ID: Customer identifier if available The summary is automatically generated to help you quickly understand the call without reading the full transcript.
Transcription Tab
Shows the complete conversation:
- Every message exchanged
- Who said what (Agent vs Customer)
- Timestamps for each message See Call Transcriptions for more details.
Client Data Tab
Technical details about the call:
- Location: Which location handled the call
- Start Time: When the call began
- Accepted Time: When customer connected
- Duration: Total call length
- Status: Call status
- Language: Detected language
Audio Player
Listen to the actual call recording:
- Play/pause controls
- Visual waveform
- Skip forward/backward (10 seconds)
- Playback speed options (1x, 1.25x, 1.5x, 2x)
- Click anywhere on waveform to jump to that point