Date-Specific Hour Overrides

Date-specific hours let you set one-off operating hours for a particular date or a range of consecutive dates, without changing your regular weekly schedule. This is useful for special events, public holiday trading, early closures, or any day when your hours differ from normal.

Where to find it

  1. Go to AI Receptionists in the dashboard sidebar.
  2. Click your AI receptionist.
  3. Click Set Availability or navigate to the Hours section.
  4. In the sidebar, select Date-specific hours.

What you can do

The date-specific page supports three types of overrides:

  • Custom hours for a day — set different open/close times for a specific date.
  • Grouped consecutive dates — apply the same override to a run of dates (e.g. a school holiday period with reduced hours).
  • Closed day — mark a date as fully closed. Closed-day changes apply immediately without needing to confirm through the Save Changes banner.

Adding a date-specific override

  1. On the Date-specific hours page, click the button to add a new entry.
  2. Choose the date or date range.
  3. Set the hours or select the closed option.
  4. For custom hours (not closed-day), the page shows a Save Changes banner — click it to confirm.

⚠️ Important: If you mark a date as closed, that change saves automatically. If you set custom hours, you need to explicitly save via the Save Changes banner — don't navigate away before clicking it.

Overlap warnings

If the override you're setting overlaps with an existing override or conflicts with a closed-day marker, the page will show a warning. Resolve any conflicts before saving to avoid unexpected behaviour.

How overrides interact with weekly hours

Date-specific overrides take priority over your weekly schedule. On any date that has an override, the AI receptionist uses the override hours instead of the regular day-of-week hours.

This means:

  • A Monday override of 9 am – 1 pm replaces your standard Monday hours (e.g. 9 am – 5 pm) for that specific date only.
  • A closed-day override on a date that is normally open marks that date as closed regardless of weekly hours.

Removing an override

To remove a date-specific entry, locate it in the list and delete it. The date will revert to using the standard weekly schedule.

💡 Tip: Use date-specific hours for seasonal variations or one-off events rather than constantly editing your weekly schedule. This keeps your baseline weekly schedule stable and your overrides clearly visible.

Closed days and existing bookings

If you mark a day as closed that already has bookings, the system may alert you. Review and manage any existing bookings for that date before closing it to avoid customer confusion.