Call forwarding directs calls from your existing business number to your AI agent. This article explains how it works.
What is Call Forwarding?
Call forwarding is a phone feature that redirects incoming calls from one number to another. With Speako, you set up forwarding from your business number to your AI phone number.
Why You Need It
Call forwarding connects your existing business phone to Speako:
- Customers call your known business number
- Calls are forwarded to your AI agent
- Your AI agent answers and handles the call
- You don't need to change your advertised number
How It Works
Before Call Forwarding
Customer calls your business → Phone rings at your location → Staff answers
After Call Forwarding
Customer calls your business → Call forwards to Speako → AI agent answers
Types of Call Forwarding
All Calls
Forward every call to your AI agent:
- AI handles all incoming calls
- Staff freed from phone duties
- Consistent experience for callers
Busy/No Answer
Forward only when you can't answer:
- Staff answers when available
- AI catches overflow and missed calls
- Backup for busy periods
Setting Up Forwarding
Call forwarding is set up through your phone provider:
- Get your AI phone number from Speako
- Contact your telecom provider
- Request call forwarding to be enabled
- Provide your AI phone number as the destination
- Confirm forwarding is active in Speako