Sometimes calls need human attention. This article explains how to configure a fallback phone number.

What is Human Phone Fallback?

Human phone fallback is your business phone number that the AI can transfer calls to when needed. It's a safety net for situations the AI can't handle.

When Fallback is Used

Calls might transfer to your fallback number when:

• The caller specifically requests a human
• The situation is beyond the AI's capabilities
• Call transfer tools are configured
• Complex issues require human judgment

Setting Your Fallback Number

1. Go to Dashboard > Settings
2. Find Business Phone Number
3. Enter your phone number
4. Save changes

Best Practices

Ensure Availability

Make sure someone can answer the fallback number:

• During business hours at minimum
• Set up voicemail for missed calls
• Train staff on transferred calls

Keep It Updated

If your business number changes:

1. Update it in Speako immediately
2. Test the transfer functionality
3. Inform your team of any changes

Set Expectations

Configure your AI agent to:

• Explain when transfers will happen
• Set caller expectations appropriately
• Offer alternatives if humans aren't available

Transfer vs. Fallback

Your business phone serves both purposes.