Having issues with your phone setup? This article covers common problems and solutions.

Call Forwarding Issues

Calls Not Reaching AI Agent

Symptoms: Calls go to voicemail or ring at your location instead of AI

Solutions:

1. Verify call forwarding is active with your provider
2. Confirm you entered the correct AI phone number
3. Check forwarding type (all calls vs. busy/no answer)
4. Contact your provider to verify settings

Calls Forward But AI Doesn't Answer

Symptoms: Calls reach Speako but no AI response

Solutions:

1. Check that your AI agent is published
2. Verify greetings are configured
3. Review agent status in dashboard
4. Ensure voice settings are complete

Phone Number Issues

No Phone Number Assigned

Symptoms: Dashboard shows no AI phone number

Solutions:

1. This may occur if numbers were temporarily unavailable
2. Contact Speako support for assistance
3. Support can manually assign a number

Wrong Region Number

Symptoms: Number area code doesn't match your location

Explanation:

• Regional numbers may have been unavailable
• You received a number from the same country
• The number works the same way regardless

Call Quality Issues

Poor Audio Quality

Symptoms: Callers report unclear audio or delays

Solutions:

1. Test your call forwarding setup
2. Check if issues are consistent or intermittent
3. Report persistent issues to support

Calls Dropping

Symptoms: Calls end unexpectedly

Solutions:

1. Check silence detection settings
2. Review maximum call duration
3. Examine call logs for patterns

Getting Help

If issues persist:

1. Document the problem (times, symptoms)
2. Check recent call logs for error patterns
3. Contact Speako support with details