Team members can receive email notifications when customers make bookings through any of Speako's booking channels.

What Triggers Notifications

Team members receive booking confirmation emails when customers book through:

• AI Phone Agent - Voice bookings made during phone calls
• Online Booking Page - Website bookings made by customers
• Dashboard - Bookings created manually by team members

Who Receives Notifications

By default:

• Owner: Enabled (receives all booking notifications)
• Other team members: Disabled by default Each team member can have their notification preference enabled or disabled individually.

Notification Content

Booking notification emails include:

• Customer name and contact information
• Service booked
• Date and time of appointment
• Staff member assigned
• Any customer notes

Managing Team Notifications

The Owner can see and manage all team members' notification settings in the Team Members card. Each member has a toggle switch showing their notification status.

Benefits of Team Notifications

Enable notifications for team members who:

• Need to prepare for appointments
• Handle customer communications
• Manage specific service areas
• Back up the primary booking manager