Speako has two different concepts: Team Members and Staff. Understanding the difference is essential for managing your business effectively.

Team Members

Team Members are users who have access to your Speako dashboard. They can log in to manage your business, configure settings, and handle bookings.

Team members:

  • Log into the Speako dashboard
  • Have roles (Owner, Admin, or Member)
  • Manage the business side of things
  • Are not visible to customers

Staff

Staff are your employees or service providers who customers can book appointments with. They appear on your booking page and are assigned to services.

Staff members:

  • Are displayed on your public booking page
  • Have their own availability schedules
  • Can be assigned to specific services
  • Are customer-facing

Key Differences

Example Scenario

Feature Team Members Staff
Purpose Manage business Provide services
Dashboard access Yes Not required
Customer-facing No Yes
Bookable No Yes
Has login Yes Optional

Joe's Barber Shop has:

  • 3 Team Members: Joe (Owner), his wife Sarah (Admin who handles bookings), and his son Mike (Member who checks the schedule)
  • 5 Staff: Joe and 4 other barbers who customers can book appointments with Joe is both a team member AND a staff member because he manages the business and also provides haircuts.

When to Add Each

Add a Team Member when:

  • Someone needs to log into the dashboard

  • Someone needs to manage bookings or settings

  • You want to delegate business management tasks Add a Staff member when:

  • Someone provides services to customers

  • Customers should be able to book with them

  • They need their own schedule and availability